Refund Policy
Last updated: 19 October 2026
7-day refund on website purchases
CFD Mining (Pty) Ltd offers a refund on any purchase made on this website when the refund request is made within 7 days of purchase. This includes trading robots, software and VPS slots. The seven-day policy is not limited to unused products and does not end merely because software has been activated or connected to an account. The request must be submitted within 7 days; the money does not have to arrive back within that period.
How to request your refund
Email support@cfdmining.com within 7 days of the purchase. Include the order reference, purchase date, product or service and the email address used for the order. State that you are requesting a refund. You may describe a problem if relevant, but this policy does not require an unused-software condition. Do not send your card details, trading password or secret keys. Keep a copy of your request and any acknowledgement.
Consultation cancellation and rescheduling
Consultation cancellation or rescheduling requests must be made at least 24 hours before the scheduled appointment. Contact support with the booking reference and requested change. This scheduling rule does not remove the seven-day refund right for a consultation purchased on the website. If your request involves both a purchase refund and a booking change, mention both so support can handle them together.
VPS purchase refunds and unused-day credits
A refund of a VPS-slot purchase under the seven-day policy is different from the website credit calculated when an eligible connected account is removed. Completed removal can return eligible unused hosting days to your website VPS-day balance; that credit is service time, not a bank payment. If days from the same purchase have already been credited or reallocated, include that information so support can reconcile the purchase and service records accurately. It does not remove your right to request the purchase refund within 7 days.
Checking the outcome
Submitting a request is not confirmation that money has been returned. Support will review the order and communicate the refund outcome and any necessary next steps. Payment-provider processing can take additional time. Check the payment records as well as the website order status, and contact support if a confirmed refund does not appear. This page does not promise a fixed processing time.
Broker funds and consumer rights
Website purchase refunds and hosting-day credits are separate from deposits, withdrawals and trading results at your broker. A refund request does not itself close broker positions or withdraw broker funds. Contact your broker about those actions. The seven-day website policy does not limit any additional rights or remedies you have under applicable law.